Whether you need help with the app, have a question about a tour or a language, run a museum and would like to partner with us, or simply have feedback to share, this is the place. The studio is small and based in Rashid, so the person who answers you knows the product — usually Rana for support, or Fouad for partnership enquiries. Tell us what you need below, or write or call directly, and we reply within one working day, from a real person who knows the app and can actually act on what you have asked.
Email reaches us most reliably and lets us reply in full; for something quick, the phone is fine during office hours. If your message is about a problem in the app, telling us your phone type and exactly what happened helps us help you faster and usually solve it in the first reply.
The studio is a working recording and product space in Rashid, not a shop, so there is nothing to visit in person — the app is the product, and everything is handled by email and phone. That is by design: a small studio in Rashid can support listeners anywhere in the world without a counter to staff.
If your question is "how does it work?", the how it works page answers it. If it is "what does it cost?", the pricing page sets it out. If it is "which languages?", the languages page has them. For anything else, the form is here.
Within one working day, Sunday to Thursday. Because we reply personally, the answer comes from someone who actually knows the app, not an automated message — even if it sometimes takes until the next morning.
Tell us your phone type and exactly what happens, and we will sort it. Most issues are a storage or connection hiccup we can talk you through quickly. The offline mode page also covers the common download questions.
Choose "a museum partnership" on the form and tell us about your collection. Fouad, who handles partnerships, will be in touch to talk through making an official, fact-checked tour of your museum. The partners page explains how it works.
Because purchases go through the app store rather than us, this is almost always fixed by restoring your purchases in the app, which we can talk you through. Tell us your phone type and what happened, and we will sort it quickly. Keep your app-store receipt handy as it confirms the purchase.
Please do — we genuinely want it. If a fact seems off, a stop is in the wrong place, or you simply loved or disliked a tour, choose "feedback or a suggestion" on the form and tell us. Much of what is good in the library came from listeners telling us what could be better.